Wood by Puzzled Face

Privacy Policy

This privacy policy tells you what to expect us to do with your personal information and is based on a template provided by the ICO.

• Contact details
• What information I collect, use, and why
• Lawful basis and data protection rights
• Where I get personal information from
• How long I keep information
• How to complain

Contact details

My telephone number is .

My email address is .

What information I collect, use, and why

I collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Account information
• Photographs or video recordings
• Records of meetings and decisions
• Identification documents
• Contact details

I collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase or account history

I collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences

I collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Any other personal information required to comply with legal obligations

I collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Addresses
• Purchase or service history
• Account information
• Customer or client accounts and records
• Records of meetings and decisions
• Correspondence

Lawful basis and data protection rights

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask me to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

My lawful bases for the collection and use of your data

My lawful bases for collecting or using personal information to provide services and goods are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for legal requirements are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where I get personal information from

I get all your personal information directly from you.

How long I keep information

My products are intended to last a lifetime. I keep your personal information permanently, unless you aske me to delete or modify it as explained above.

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice. I will endeavour to resolve your complaint in a mutually satisfactory manner.

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address is:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint .

Last updated at 13:19:15 on 08 Sep 2025.